Expert systems have been concerned with applications dealing with medical diagnosis, mineral exploration, and computer configuration, with some efforts relatively successful in achieving results at least as good as human experts. Today, much is being written about these systems and managerial decision-making activities in organizations and the positive impact that they can have in these situations. However, it appears that expert systems could become somewhat of a panacea for some organizational ailments as research, development, and marketing of them continues at (...) a fast pace. What may be forgotten in this technological thrust is the individual decision maker and his/her unique style of decision making which could affect acceptance and use of these systems. Another important consideration is the attitude people have toward computers and computer systems, which along with decision-making styles could certainly affect expert system effectiveness and ultimate success in organizations. This paper provides a discussion of potential problems that could occur regarding individual decision making and attitudes and their relationships to these systems. (shrink)

Legal liabilities pertaining to the identification and selection of domain experts is an issue that could adversely impact expert systems developers. Problems pertaining to flawed knowledge, improperly defined expertise, and behavioural and psychological impediments are just some of the issues. This paper examines the torts of strict products liability and negligence that system developers could incur as a result of expert-related difficulties. Parallels from legal scholars and federal and state court decisions are discussed relevant to expert system projects and developers. (...) The paper concludes with a presentation of steps that systems developers can take to minimize potential legal liability. (shrink)